Refund policy

30-day returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it. Liquids must remain unopened with their original seals intact. Products should also be returned in their original packaging, and you’ll need to provide your receipt or proof of purchase. 

To start a return, you can contact us at support@reveon.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Returns must be sent to: 

REVEON
25 Walton Road
Tonbridge
Kent
TN10 4EF
United Kingdom

Items sent back to us without first requesting a return will not be accepted. 

Unless the product is faulty, damaged or incorrect, you will be responsible for the cost of returning it. We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit. 

You can always contact us for any return questions at support@reveon.co.uk. 

Damages and issues 

Please inspect your order when it arrives. If a product is faulty, damaged or incorrect, contact us promptly at support@reveon.co.uk with your order number and details of the problem.

To help us identify and resolve the issue as quickly as possible, we may ask you to provide photographs or a short video showing the fault. Where appropriate, we may also guide you through reasonable troubleshooting steps.

If the product is confirmed to be faulty and the issue cannot be resolved, we will arrange an appropriate remedy. This may include sending a replacement, providing a repair where applicable, or issuing a refund where required by law.

If the faulty product needs to be returned, we will provide a prepaid return label or reimburse reasonable return postage costs.

Nothing in this policy affects your statutory rights, including your right to reject qualifying faulty goods within 30 days.

Your right to cancel

If you purchased from us online, you generally have the right to cancel your order within 14 days of receiving it without giving a reason. After notifying us that you wish to cancel, you must return the products within a further 14 days. The customer will be responsible for any return postage costs. 

You may inspect products as you would in a shop. We may reduce your refund if handling beyond what is reasonably necessary has reduced a product's value. 

This does not affect any exceptions to cancellation rights under consumer law or your rights concerning faulty goods. 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@reveon.co.uk.